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 1. Explain each of the three reasons why HR Management is important to all managers.  Additionally, provide an example for each of your reasons.  

 2. Jennifer is one of your fellow managers.  She’s been complaining recently that her employees “aren’t into their jobs”, and is angry that they aren’t taking more ownership of their engagement.  Using what you know about employee engagement, how do you respond to her? 

 3. Larry is a newly hired manager at your store.  Your director has paired him with you since because you have
been so successful in engaging employees at the store.  Unfortunately, Larry seems to be more focused on operational results, and not so much on engaging employees.  You know there are benefits of engaging your employees – what do you say to   

4. Define Strategic Human Resources Management in your own words.  Next, give a specific example of a Strategic HRM in practice. 

 5. Great news!  Your luxury hotel has decided to become the “top” company in the industry in customer
service.  Using what you know about HR Strategic Planning, give examples of how your company must now:
1. attract talent
2. build high-performance work systems
3. align people with the business. 

Human Resources Management

Module 1: The Role of Human Resources

Module Learning Outcomes

• Explain the concept of Human Resources (HR) Management (HRM)

• Describe the functions of HRM

What HR related tasks do line managers do?

Human Resources Management

• Human resource (HR) management is the process of effectively managing
an organization’s employees, commonly known as its human resources or
human capital. -Society for Human Resource Management (SHRM)

• Finding, hiring, and developing the right people for the right positions in a
compliant manner.

The Role of Human Resources

There are several roles of human resources within an organization:

• Ensure the organization has the right talent to achieve its strategic goals

• Develop people-related structures, policies, and procedures

• Ensure compliance with internal policy

• Ensure compliance with relevant federal and state legislation

Why HR Management is Important to All Managers

• You want to avoid employee related mistakes

• You need to create and sustain employee engagement

• You need to maximize employee performance in order to favorably impact

Trends in Human Resources Management

• Changes in workforce composition

• Increasing workforce diversity

• Increased employee expectations of

• Changes in societal expectations

• Infrastructural obsolescence

• Changes in the nature of work

• Market and industry 4.0

• Changes in the evaluation and
valuation of talent

• ”Reskilling imperative”

• Increasing geopolitical risks

Current Context
• Unprecedented turnover

• Labor shortages

• Wage pressure

• Clarity

• Tectonic shifts in employee


Functions of

Job and employee
lifecycle function;
beginning with job
development and
ending with
employee separation

Training &
Socialization, training,
and development for
individuals and

Things that influence
motivation, as well as
compensation and

compliance and
employee relations

The HR Management Process

Job Description







Quantitative a

Human Resources Management

Module 2: Human Resource Strategy and Planning

Module Learning Outcomes

Discuss how strategic analysis, competitive strategy and execution impact
human resource management strategy and planning.

• Strategic Management Process (the same one from MGMT 1010)

• HR Strategic Planning

Strategy Process – MGMT 1010

Strategic Analysis

Levels of Strategy

Strategy Formulation

Levels of Strategy


Strategy Implementation

• Competitive strategy => strategic goals with timelines

• What this means for HR = alignment

HRM Strategic Planning

Organizational Strategic Planning – What HR Does
to Support the Strategy

• Attract, Retain, Develop critical talent

• Build High Performance work organization

• Align people with business

Human Resources Planning

• HR strategy sets the direction for all key areas including hiring, performance
management, compensation, and training & development

• Essential elements:

• Clearly understood strategic direction

• Customer and stakeholder goals

• Strategies for accomplishing goals

• Implementation plan

• Communication plan

• Accountability system

Quick Review

• What is strategic analysis?

• What is strategy formulation?

• What is strategy implementation?

• What is the role of human resource management in organizational
strategic planning?

• What HR implications arise from different organizational strategies?

• What is included in the process of human resource planning?

Human Resources Management

Module 10: Building Positive Employee Relations

Module Learning Outcomes

Discuss strategies and methods to build and maintain positive employee

• Describe employee engagement

• Identify conflict and the influence it has on relationships

What is employee engagement?

A workplace methodology
focused on fostering an inclusive
and nurturing environment that
motivates each employee to put
forth their best effort every day.

Employee Engagement is a combination of…

Benefits of Good Employee Engagement

• Employee Job Satisfaction

• Productivity

• Positive employee relationships

• Good customer relations

• Reduced turnover

• Higher profitability

Who is responsible for employee engagement?

• Managers

• Human Resources

• Individual Employees

Measuring Employee Engagement

• Employee interviews
• Exit interviews

• STAY interviews

• Employee surveys
• Pulse surveys

• Net Promoter Scores

Why Do Engagement Efforts Fail?


Conflict and Workplace Relationships

Types of conflict in the workplace

• Communication

• Employee differences

• Lack of resources

• Poor performance


Other steps for resolving workplace conflict

• Find the cause of the conflict

• Take a step back

• Focus on effective communication

• Take ownership for your part in the conflict

Emotional Intelligence is…

…a person’s awareness of emotions and the

emotions of others, and how well he or she can

control, express and read emotions.

Four levels of emotional intelligence

• Managing emotions

• Understanding emotions

• Reasoning with emotions

• Perceiving emotions

Why do we need emotional intelligence in the

• Emotionally intelligent employees…
• Make rational and well-thought-through decisions

• Can bridge cultural differences and strive to understand them

• Emotional intelligence can be introduced in the classroom. We develop our
emotional intelligence through everyday life and interactions with others.

Quick Review

• Employee engagement is a product of attitude and action


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