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Critical Thinking Questions

1 What happened at Wells Fargo with regard to past activities that led to this major scandal?

2 What internal dimensions of the company were part of the problems that occurred?

3 How might the organizational structure of the company have been part of the problems that occurred?

4 Identify and use relevant concepts from this chapter as well as your own thoughts and analysis to diagnose the scandal at Wells Fargo. How could such a scandal have occurred in the first place? Who and what was at fault?

5 Suggest some solution paths the company might consider, using knowledge from this chapter and your own thoughts/research, to avoid such a scandal from reoccurring.

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PowerPoint Image Slideshow

Principles of Management
Chapter 4 EXTERNAL AND INTERNAL ORGANIZATIONAL

ENVIRONMENTS AND CORPORATE CULTURE

Learning Outcomes

After reading this chapter, you should be able to answer
these questions:

• Define the external environment of organizations.
• Identify contemporary external forces pressuring organizations.
• Identify different types of organizational structures and their

strengths and weaknesses.
• Explain how organizations organize to meet external market threats

and opportunities.
• Identify the fit between organizational cultures and the external

environment.
• Identify environmental trends, demands, and opportunities facing

organizations.

Exhibit 4.2 Macro Forces and Environments

(Attribution: Copyright Rice University, OpenStax, under CC-BY 4.0 license)

1. Define the external environment of
organizations.

CONCEPT CHECK

1. Define the components of the internal and the
external business environments.

2. What factors within the economic environment
affect businesses?

3. Why do demographic shifts and technological
developments create both challenges and new
opportunities for business?

Exhibit 4.4 Company Industry Fit

Adapted from: Duncan, R. (1972). Characteristics of organizational environments of uncertainty. American Science Quarterly, 17 (September), 313-327; Daft, R. Organizational Theory and Design, 12th

edition, p. 151, Mason, OH, Cengage Learning. (Attribution: Copyright Rice University, OpenStax, under CC-BY 4.0 license)

2. Identify contemporary external forces
pressuring organizations.

CONCEPT CHECK

1. What factors within the economic
environment affect businesses?

2. Why do change and shifts and
technological developments create
both challenges and new opportunities
for business?

Exhibit 4.5 Mechanistic and Organic Organizations

(Attribution: Copyright Rice University, OpenStax, under CC-BY 4.0 license)

Exhibit 4.6 Evolution of Organizational Structure

Adapted from: Daft, R., 2016, Organization Theory and Design, 12th edition, Cengage learning, Chapter 3; Warren, N., “Hitting the Sweet Spot Between Specialization and Integration in Organizational Design”,
People and Strategy, 34, No. 1, 2012, pp. 24-30. (Attribution: Copyright Rice University, OpenStax, under CC-BY 4.0 license)

Exhibit 4.7 Functional Structure

(Attribution: Copyright Rice University, OpenStax, under CC-BY 4.0 license)

Exhibit 4.8 Divisional Organization Structure

(Attribution: Copyri

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