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1. What are the five (5) alarm conditions and network areas or services that are impacted by network outrages? Write 50-90 words for each.*
2. Explain connections to carrier infrastructure or equipment. Write your response in 50-100 words*
3. Answer the following questions:
3A. What do you mean by customer care? Write your response in 50-100 words.*
3B. What are the six (6) factors to consider while creating customer care policy? Write 30-70 words for each.*
3C. What do you understand from service level agreement? Write your response in 50-100 words.*
3D. Summarise the purpose of service level agreement-SLA policy in 50-100 words.*
4. Answer the following questions:
4A. What are the principles for optical telecommunication? Write your response in 50-100 words.*
4B. Summarise electrical principles for telecommunications in 50-100 words.*
5. Answer the following questions:
5A. What are the seven (7) escalation procedures for networking? Write 30-50 words for each.*
5B. Explain legislation and licensing requirements surrounding installation of telecommunications equipment in 50-100 words*
6. Answer the following questions:
6A. What are the seven (7) common network equipment and transmission faults? Write 30-70 words for each.*
6B. Summarise work health and safety (WHS) requirements and work practices relevant to fault rectification. Write your response in 50-100 words.*
7. Answer the following questions:
7A. What are the two (2) methods to calculate the power requirements? Write 50-100 words for each.*
7B. What is a sample checklist for basic electrical safety? Summarise your answer in 120-170 words*
8. Answer the following questions:
8A. What do you mean by protection switching? Write your response in 50-100 words.*
8B. What are the common telecommunication applications? Write your response in 50-100 words.*
8C. List the three (3) common categories of telecommunication equipment.*
9. Answer the following questions:
9A. List and explain the eight (8) commonly used network testing equipment? Write 20-50 words for each.*
9B. What are the four (4) parameters to consider while measuring network performance? Write 40-70 words for each parameter.*
Option 1
10. Answer the following questions:
10A. What are the two (2) types of digital transmission hierarchies? Write 50-100 words for each in your answer.*
10B. Explain switching principle in 80-120 words.*
11. Answer the following questions:
11A. What is the importance of negotiation skills? Write your answer in 50-100 words.*
11B. What are the three (3) important network administrative tasks? Summarise your answer in 50-90 words.*

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