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APPENDIX A
Designing A Pay Structure
Possible Solution for Each Case Task
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Task A: Create a complete job description for the Benefits Manager position, using O*NET.
Benefits Manager
Job Summary
Plan, direct and coordinate benefits activities in an organization.
Essential Job Tasks
• Supervise all benefits associates, analysts or clerical workers.
• Direct preparation and distribution of written and verbal information to inform employees of benefits, compensation and
other personnel policies.
• Administer, direct and review employee benefit programs.
• Plan and conduct new employee orientations to foster positive attitude toward organizational objectives and enroll employees
in benefit programs.
• Plan, direct, supervise and coordinate work activities of subordinates and staff relating to employment, benefits and
compensation.
• Identify and implement benefits to increase the quality of life for employees by working with brokers and researching benefits issues.
• Design, evaluate and modify benefits policies to ensure that programs are current, resilient, cost effective, competitive and in
compliance with legal requirements.
• Administer COBRA, FMLA, HIPAA and ERISA in full compliance with the law and other relevant benefits regulations at the
state and federal levels.
• Mediate between benefits providers and employees. For example, assist in handling employees’ benefits-related questions or
suggestions.
Job Context
Indoor, environmentally controlled; telephone; contact with others.
Knowledge, Skills and Abilities
• Knowledge of principles and procedures for compensation and benefits and human resource information systems.
• Knowledge of laws, legal codes, statutes, precedents, government regulations and executive orders as related to employee benefits.
• Knowledge of arithmetic, statistics and the use of Microsoft Excel.
• Determines how benefit dollars are spent and accounts for these expenditures.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Motivates, develops and directs people at work, identifying the best people for the job.
• Knowledge of principles and processes to provide customer and personal services.
• Knowledge of the English language including the meaning and spelling of words, rules of composition and grammar.
• Understands written sentences and paragraphs in work-related documents.
• Communicates effectively in writing as appropriate for the needs of the audience.
• Talks with others to convey information effectively.
©2008 SHRM Lisa Burke, Ph.D., SPHR
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