Chat with us, powered by LiveChat San Jose State University Service Blueprint and Encounter Discussion |

will conduct a walk-through audit

for a local service business and write a

term report. The objective of this

term project is to s

eek opportunities to apply

the walk-through audit and

knowledge, skills, and tools learned in

this class to a real business in seeking ways to improve service


Identify and discuss Chipotle’s detailed service operations, including:

 Service blueprint

 Service encounters

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