Question 1Knowledge is composed of which three interrelated types?AnswerDeclarative, practical, and strategicDeclarative, practical, and skillCompilation, automatic, and strategicDeclarative, procedural, and strategicNone of the above4 pointsQuestion 2A mechanistic design is best applied in which of the following situations?AnswerNon routine technologiesSmall businessesHigh volume assembly linesWhere there are not clear answers to many of the problems that arise4 pointsQuestion 3Strategic planning is best defined as:Answerthe development of a relatively long term mission.the development of relatively short term objectives.A process for determining how best to pursue the organizations mission while meeting the demands of the environmentthe development of values and ideals of the organization.4 pointsQuestion 4Organizational development is best defined asAnswera profession that deals with reacting to changes in external environment.a profession and field of study that creates and implements planned change in organizations.a profession and field of study that deals with creating and implementing new ideas in the organization.a field of study and profession that deals with explaining serendipitous events.4 pointsQuestion 5Which best explains the strategic training alternative of the internal provider?AnswerAll or most training developed in house, each phase handled by specialists, and needs developed from a decentralized HRD functionAll or most training purchased from outside sources, each phase handled by specialists, and needs developed from a centralized HRD function.All or most training activities provided by outside trainers and training function’s role is to select and manage training suppliers.All or most training developed in house, each phase handled by specialists, and needs developed from a centralized HRD function.4 pointsQuestion 6In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is calledAnsweroutcome evaluation.outcome.phase evaluation.process evaluation.procedural evaluation.4 pointsQuestion 7What is ISO 9000?AnswerA series of standards to assure consistency in product quality.An HR software package.A quality standard set by the Japanese.A strategic quality forecasting model.All of the above.4 pointsQuestion 8What are some reasons companies should invest in strategic HR?AnswerTo be able to growTo increase their market valueTo centralize their strategiesTo involve management4 pointsQuestion 9OD interventions could be implemented more successfully if they included training where employeesAnswerdeveloped a common knowledge and skill base in the area of the intervention.Understood group dynamics and became skilled at working within groups.Understood and became skilled at using a common problem solving model.Both A & C.All of the above.4 pointsQuestion 10In the training process model, evaluation begins at which point?AnswerDuring the design phase.During the implementation phase.During the analysis phase.During the development phase.4 pointsQuestion 11Define KSA’s and explain the different levels of each.Answer30 pointsQuestion 12Describe how the model of training processes serves as a problem?solving tool. Include a brief explanation of each of the five phases.Answer
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