QUIZ 7
1.
Question :
(TCO 13) The process that involves repair on an emergency or
priority basis is known as _____.
Student Answer:
proactive
maintenance
emergency
maintenance
failure
maintenance
preventive
maintenance
None of the above
Instructor
Explanation:
Chapter 17, Page 650
Points Received:
0 of 2
Comments:
2.
Question :
(TCO 13) Infant mortality refers to which one of the
following examples?
Student Answer:
High failure rate
often encountered in the infancy of a product
Failure of items
used in the nursery ward of a hospital
Failure of
products with a very short life cycle
Market failure of
brand new products
Low failure rate
often encountered in the infancy of a product
Instructor
Explanation:
Chapter 17, Page 654
Points Received:
0 of 2
Comments:
3.
Question :
(TCO 10) Which one of the following is not a component of
job design?
Student Answer:
Job specialization
Job reduction
Self-directed
teams
Psychological components
Motivation and
incentive systems
Instructor
Explanation:
Chapter 10, Page 392
Points Received:
2 of 2
Comments:
4.
Question :
(TCO 10) The behavioral approach to job design that involves
adding tasks of requiring similar skills to an existing job is _____.
Student Answer:
job involvement
job enrichment
job enhancement
job rotation
None of the above
Instructor
Explanation:
Chapter 10, Page 386
Points Received:
0 of 2
Comments:
5.
Question :
(TCO 10) When a worker obtains clear and timely information
about his/her performance, his/her job is characterized by _____.
Student Answer:
feedback
skill variety
job identity
job significance
autonomy
Instructor
Explanation:
Chapter 10, Page 387
Points Received:
2 of 2
Comments:
6.
Question :
(TCO 10) Methods analysis focuses on _____.
Student Answer:
the development of
work procedures that are safe and produce quality products
establishing time
standards
reducing the
number of skills needed for the completion of a task
issues such as the
movement processes
evaluating
training programs to see if they are efficient
Instructor
Explanation:
Chapter 10, Page 392
Points Received:
2 of 2
Comments:
7.
Question :
(TCO 10) Which of the following best describes mutual
commitment in an organization?
Student Answer:
An instance in
which management is committed to the employees and the employees are
committed to management.
Both management
and the employees are committed to the same objective.
Both management
and the employees are committed, but to different objectives.
Management obtains
the commitment of the employees to a stated objective.
Both management
and the employees can rely on each other.
Instructor
Explanation:
Chapter 10, Page 390
Points Received:
2 of 2
Comments:
8.
Question :
(TCO 10) Methods analysis employs which of the following
charts?
Student Answer:
Process chart
Flow diagram
Activity chart
Operations chart
All of the above
Instructor
Explanation:
Chapter 10, Page 393
Points Received:
2 of 2
Comments:
9.
Question :
(TCO 10) Shadow boards and foot printing are elements of
_____.
Student Answer:
the Hawthorne
studies
workplace noise
reduction
project management
in service firms
the visual
workplace
specialization of
labor
Instructor
Explanation:
Chapter 10, Page 387
Points Received:
2 of 2
Comments:
10.
Question :
(TCO 10) The process when an employee accepts responsibility
for decisions normally associated with management is _____.
Student Answer:
skill variety
employee
empowerment
job significance
feedback
autonomy
Instructor
Explanation:
Chapter 10, Page 387
Points Received:
2 of 2
Comments:
Page:
12
* Times are displayed in (GMT-07:00) Mountain Time (US &
Canada)
Continue
part 2
1.
Question :
(TCO 10) Match the following terms with their correct
definitions.
Student Answer:
:
Empowerment
» 1 :Employee accepts responsibility for decisions
:
Job identity
» 4 :Allowing the worker to perceive the job as a whole
:
Job significance
» 5 :Providing a sense that a job has impact
:
Autonomy
» 2 :Offering freedom & independence
:
Feedback
» 3 :Providing clear, timely information about performance
Instructor
Explanation:
Chapter 10, Pages 387-395
Points Received:
10 of 10
Comments:
2.
Question :
(TCO 10) What was the significance of the Hawthorne Studies?
Student Answer:
Instructor
Explanation:
Chapter 10, Page 387. They introduced psychology to the
workplace.
Points Received:
5 of 5
Comments:
3.
Question :
(TCO 10) What is the difference between vertical job
expansion and horizontal job expansion?
Student Answer:
Instructor
Explanation:
Points Received:
5 of 5
Comments:
4.
Question :
(TCO 10) What is the visual workplace?
Student Answer:
Instructor
Explanation:
Points Received:
5 of 5
Comments:
5.
Question :
(TCO 13) What effect does variability have on reliability?
Student Answer:
Instructor
Explanation:
Points Received:
5 of 5
Comments:
6.
Question :
(TCO 13) Explain how employee empowerment can assist in the
maintenance function?
Student Answer:
Instructor
Explanation:
Points Received:
5 of 5
Comments:
7.
Question :
(TCO 13) Discuss how redundancy improves product reliability
in two or more sentences.
* Times are displayed in (GMT-07:00) Mountain Time (US &
Canada)
