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QUIZ 7

1.

Question :

(TCO 13) The process that involves repair on an emergency or
priority basis is known as _____.

Student Answer:

proactive
maintenance

emergency
maintenance

failure
maintenance

preventive
maintenance

None of the above

Instructor
Explanation:

Chapter 17, Page 650

Points Received:

0 of 2

Comments:

2.

Question :

(TCO 13) Infant mortality refers to which one of the
following examples?

Student Answer:

High failure rate
often encountered in the infancy of a product

Failure of items
used in the nursery ward of a hospital

Failure of
products with a very short life cycle

Market failure of
brand new products

Low failure rate
often encountered in the infancy of a product

Instructor
Explanation:

Chapter 17, Page 654

Points Received:

0 of 2

Comments:

3.

Question :

(TCO 10) Which one of the following is not a component of
job design?

Student Answer:

Job specialization

Job reduction

Self-directed
teams

Psychological components

Motivation and
incentive systems

Instructor
Explanation:

Chapter 10, Page 392

Points Received:

2 of 2

Comments:

4.

Question :

(TCO 10) The behavioral approach to job design that involves
adding tasks of requiring similar skills to an existing job is _____.

Student Answer:

job involvement

job enrichment

job enhancement

job rotation

None of the above

Instructor
Explanation:

Chapter 10, Page 386

Points Received:

0 of 2

Comments:

5.

Question :

(TCO 10) When a worker obtains clear and timely information
about his/her performance, his/her job is characterized by _____.

Student Answer:

feedback

skill variety

job identity

job significance

autonomy

Instructor
Explanation:

Chapter 10, Page 387

Points Received:

2 of 2

Comments:

6.

Question :

(TCO 10) Methods analysis focuses on _____.

Student Answer:

the development of
work procedures that are safe and produce quality products

establishing time
standards

reducing the
number of skills needed for the completion of a task

issues such as the
movement processes

evaluating
training programs to see if they are efficient

Instructor
Explanation:

Chapter 10, Page 392

Points Received:

2 of 2

Comments:

7.

Question :

(TCO 10) Which of the following best describes mutual
commitment in an organization?

Student Answer:

An instance in
which management is committed to the employees and the employees are
committed to management.

Both management
and the employees are committed to the same objective.

Both management
and the employees are committed, but to different objectives.

Management obtains
the commitment of the employees to a stated objective.

Both management
and the employees can rely on each other.

Instructor
Explanation:

Chapter 10, Page 390

Points Received:

2 of 2

Comments:

8.

Question :

(TCO 10) Methods analysis employs which of the following
charts?

Student Answer:

Process chart

Flow diagram

Activity chart

Operations chart

All of the above

Instructor
Explanation:

Chapter 10, Page 393

Points Received:

2 of 2

Comments:

9.

Question :

(TCO 10) Shadow boards and foot printing are elements of
_____.

Student Answer:

the Hawthorne
studies

workplace noise
reduction

project management
in service firms

the visual
workplace

specialization of
labor

Instructor
Explanation:

Chapter 10, Page 387

Points Received:

2 of 2

Comments:

10.

Question :

(TCO 10) The process when an employee accepts responsibility
for decisions normally associated with management is _____.

Student Answer:

skill variety

employee
empowerment

job significance

feedback

autonomy

Instructor
Explanation:

Chapter 10, Page 387

Points Received:

2 of 2

Comments:

Page:

12

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Continue
part 2

1.

Question :

(TCO 10) Match the following terms with their correct
definitions.

Student Answer:

:
Empowerment

» 1 :Employee accepts responsibility for decisions

:
Job identity

» 4 :Allowing the worker to perceive the job as a whole

:
Job significance

» 5 :Providing a sense that a job has impact

:
Autonomy

» 2 :Offering freedom & independence

:
Feedback

» 3 :Providing clear, timely information about performance

Instructor
Explanation:

Chapter 10, Pages 387-395

Points Received:

10 of 10

Comments:

2.

Question :

(TCO 10) What was the significance of the Hawthorne Studies?

Student Answer:

Instructor
Explanation:

Chapter 10, Page 387. They introduced psychology to the
workplace.

Points Received:

5 of 5

Comments:

3.

Question :

(TCO 10) What is the difference between vertical job
expansion and horizontal job expansion?

Student Answer:

Instructor
Explanation:

Points Received:

5 of 5

Comments:

4.

Question :

(TCO 10) What is the visual workplace?

Student Answer:

Instructor
Explanation:

Points Received:

5 of 5

Comments:

5.

Question :

(TCO 13) What effect does variability have on reliability?

Student Answer:

Instructor
Explanation:

Points Received:

5 of 5

Comments:

6.

Question :

(TCO 13) Explain how employee empowerment can assist in the
maintenance function?

Student Answer:

Instructor
Explanation:

Points Received:

5 of 5

Comments:

7.

Question :

(TCO 13) Discuss how redundancy improves product reliability
in two or more sentences.

* Times are displayed in (GMT-07:00) Mountain Time (US &
Canada)

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