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Scenario – Vaughn
Bately

Vaughn Bately manages
a group of eight electrical engineers at Defiance Designs. His team is highly
trained and well respected by experts both inside and outside the company.
Recently one of Vaughn’s engineers suggested a new technique for the
development and use of an argon laser. There appeared to be rich potential for
this technology, but Vaughn wasn’t certain that developing this technology was
the best use of his limited resources. Vaughn was facing a significant
decision.

1. If Vaughn uses the classical model of
decision making, which of these assumptions would he reject?

a.

The decision maker
is rational and uses logic in assigning values and evaluating alternatives.

b.

The desired
decision will maximize attainment of organizational objectives.

c.

The decision-maker
strives for complete certainty, gathering complete information.

d.

Problems are
precisely formulated and defined.

e.

All of these are
accepted.

2. If Vaughn uses the administrative model of
decision making, which of these assumptions would he reject?

a.

Decision-makers
settle for a satisficing rather than maximizing solution

b.

The search for
alternatives is limited because of information, human and resource
constraints

c.

Rational procedures
will normally lead to the best solution in a complex organization

d.

Decision objectives
are often vague, conflicting, and lack consensus among managers

e.

All of these are
accepted

3. Which of the following steps would Vaughn not
take in making his decision?

a.

Sense and recognize
the decision requirement

b.

Implement the
chosen alternative

c.

Create a set of
alternatives

d.

Diagnose and
analyze problem causes

e.

All of these would
be included

COMPLETION

1. A(n) ____________________ is a choice made
from available alternatives.

2. ____________________ is the process of
identifying problems and opportunities and then resolving them.

3. ____________________ decisions involve
situations that have occurred often enough to enable decision rules to be
developed and applied in the future.

4. ____________________ decisions are made in
response to situations that are unique, are poorly defined and largely
unstructured, and have important consequences for the organization.

5. ____________________ means that all the
information the decision-maker needs is fully available.

6. ____________________ means that a decision
has clear-cut goals and that good information is available, but the future
outcomes associated with each alternative are subject to chance.

7. Under conditions of ____________________,
managers know what goal they wish to achieve, but information about
alternatives and future events is incomplete.

8. ____________________ means that the goals to
be achieved or the problem to be solved is unclear, alternatives are difficult
to define, and information about outcomes is unavailable.

9. The ____________________ model of decision
making is based on economic assumptions.

10. A normative decision making model defines how a manager
____________________ make decisions.

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