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1. Managers are often
referred to as

a.

decision makers.

b.

peace makers.

c.

conflict creators.

d.

unnecessary layer
of employees.

e.

profit suppressor.

2. ____ is a vital part of good management
because decisions determine how the organization solves its problems, allocates
resources, and accomplishes its goals.

a.

Organizing

b.

Competitive
visioning

c.

Proper alignment

d.

Good decision
making

e.

Leadership

3. Which of the following is a choice made from
available alternatives?

a.

Decision

b.

Plan

c.

Goal

d.

Tactic

e.

Strategy

4. Choosing between a differentiation strategy
and an overall cost leadership strategy is an example of

a.

a plan.

b.

an objective.

c.

an alternative.

d.

a decision.

e.

a strategy.

5. Mark, a production manager at Kaylie’s
Kookware, recently chose to schedule his workers to work overtime. His
alternative was to hire more workers. He is now monitoring the consequences of
his choice. This is an example of

a.

planning.

b.

decision-making.

c.

organizing.

d.

controlling.

e.

leading.

6. ____ refers to the process of identifying
problems and then resolving them.

a.

Organizing

b.

Controlling

c.

Decision-making

d.

Planning

e.

Leading

7. ____ decisions are associated with decision rules.

a.

Nonprogrammed

b.

Unique

c.

Programmed

d.

Ill-structured

e.

Novel

8. Programmed decisions are made in response to
____ organizational problems.

a.

unusual

b.

recurring

c.

significant

d.

minor

e.

unique

9. Bierderlack has a policy that states that
more than three absences in a six-month period shall result in a suspension.
Colleen, the manager, has just decided to suspend one of her shift employees
for violating this policy. This is an example of

a.

a programmed
decision.

b.

a nonprogrammed
decision.

c.

an insignificant
decision.

d.

poor management.

e.

personal grudge.

10. Nordstrom Department Store’s “No questions asked – Return’s
Policy” is an example of a(n)

a.

programmed
decision.

b.

nonprogrammed
decision.

c.

novel decision.

d.

poor management.

e.

unstructured
decision.

11. If your instructor has an attendance policy, she/he is using a(n)

a.

programmed
decision.

b.

unique approach.

c.

condition of
ambiguity.

d.

nonprogrammed
decision.

e.

none of these.

12. Nonprogrammed decisions are made in response to situations that
are

a.

unique.

b.

unstructured.

c.

important to the
organization.

d.

all of these

e.

unique and
important to the organization.

13. Examples of nonprogrammed decisions would include the decision to

a.

reorder supplies.

b.

develop a new
product or service.

c.

perform routine
maintenance on one of the machines in manufacturing.

d.

terminate an
employee for violation of company rules.

e.

fill a position.

14. Good examples of ____ decisions are strategic decisions.

a.

nonprogrammed

b.

programmed

c.

insignificant

d.

recurring

e.

structured

15. When a small community hospital decides to add a radiation therapy
unit, it is considered a

a.

programmed decision.

b.

structured
decision.

c.

nonprogrammed
decision.

d.

poor management
decision.

e.

certainty decision.

16. Two area banks, Bank A and Bank B, decided to merge their
operations. This is an example of a

a.

programmed
decision.

b.

nonprogrammed
decision.

c.

decision rule.

d.

structured
decision.

e.

bad community
decision.

17. Associated with the condition of ____ is the lowest possibility of
failure.

a.

ambiguity

b.

uncertainty

c.

certainty

d.

risk

e.

all of these

18. Which of the following means that all the information the
decision-maker needs is fully available?

a.

Certainty

b.

Risk

c.

Uncertainty

d.

Ambiguity

e.

None of these

19. Under conditions of ____, statistical analyses are useful.

a.

certainty

b.

ambiguity

c.

risk

d.

uncertainty

e.

conflict

20. Which of the following means that a decision has clear-cut goals
and that good information is available, but the future outcomes associated with
each alternative are subject to chance?

a.

Certainty

b.

Risk

c.

Uncertainty

d.

Ambiguity

e.

Brainstorming

21. ____ means that managers know which goals they wish to achieve,
but information about alternatives and future events is incomplete.

a.

Certainty

b.

Risk

c.

Uncertainty

d.

Ambiguity

e.

Advocacy

22. Bobby, a product manager, wants to increase the market share of
his product. He is unsure about how to go about it, not knowing for sure how
costs, price, the competition, and the quality of his product will interact to influence
market share. Bobby is operating under a condition of

a.

risk.

b.

ambiguity.

c.

certainty.

d.

uncertainty.

e.

brainstorming.

23. When managers know which goals they wish to achieve, but
information about alternatives and future events is incomplete, the condition
of ____ exists.

a.

risk

b.

uncertainty

c.

ambiguity

d.

certainty

e.

problem

24. ____ has the highest possibility of failure.

a.

The condition of
certainty

b.

The condition of
ambiguity

c.

The condition of
uncertainty

d.

The condition of
risk

e.

All of these

25. ____ is by far the most difficult situation for a decision-maker.

a.

Certainty

b.

Risk

c.

Uncertainty

d.

Ambiguity

e.

Brainstorming

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