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1. ____ refers to a desired future state that an
organization attempts to realize.

a.

Plan

b.

Vision statement

c.

Goal

d.

Mission statement

e.

Idea

2. ____ specify future ends and ____ specify
today’s means.

a.

Goals, plans

b.

Plans, goals

c.

Planning,
organizing

d.

Ideas, behaviors

e.

Mission, vision

3. A blueprint specifying the resource
allocations schedules, and other actions necessary for attaining goals is
referred to as a(n)

a.

goal.

b.

plan.

c.

mission.

d.

vision.

e.

objective.

4. ____ is the act of determining the
organization’s goals and the means for achieving them.

a.

Brainstorming

b.

Organizing

c.

Planning

d.

Developing a
mission

e.

A blueprint

5. The planning process begins with which of
these?

a.

The development of
operational goals

b.

The development of
a mission statement

c.

Communication of
goals to the rest of the organization

d.

A company-wide
meeting

e.

Brainstorming

6. The ____ is the basis for the strategic level
of goals and plans which in turn shapes the ____ and ____ level.

a.

goal, mission,
tactical

b.

objective,
operational, mission

c.

operational goal,
mission and tactical

d.

mission, tactical,
operational

e.

tactical plan,
operational, mission

7. ____ is primarily responsible for strategic goals/plans.

a.

Middle management

b.

Board of directors

c.

Consultants

d.

Top management

e.

Lower management

8. ____ is primarily responsible for operational
goals/plans.

a.

Middle management

b.

Board of directors

c.

Consultants

d.

Top management

e.

Lower management

9. Which of these is(are) primarily concerned
with tactical goals/plans?

a.

Middle management

b.

Board of directors

c.

Consultants

d.

Senior management

e.

Lower management

10. Sherry is a first-line supervisor at Rooftop Corporation. She is
most concerned with which level of goals?

a.

Operational goals

b.

Tactical plans

c.

Strategic goals

d.

Mission statement

e.

Vision

11. Which of the following symbolizes the legitimacy of the
organization to external audiences?

a.

Operational goals

b.

Tactical plans

c.

Strategic goals

d.

Mission statement

e.

Tactical goals

12. Roxanne is a manager at Geronimo Gaming. She recently attended a
seminar on goal setting. She wishes to use goals to provide a sense of
direction to her staff. She is using goals as

a.

a way to legitimize
her department.

b.

a source of
motivation.

c.

a standard of
performance.

d.

a guide to action.

e.

impress others.

13. Which of the following is not a reason why planning positively
affects a company’s performance?

a.

Goals and plans
provide legitimacy for customers

b.

Goals and plans set
a standard of performance

c.

Goals and plans
guide resource allocation

d.

Goals and plans are
a guide to action

e.

Goals and plans are
a source of motivation and commitment

14. Which of the following is not a step in the organizational
planning process?

a.

Monitor and learn

b.

Plan operations

c.

Translate the plan

d.

Develop the plan

e.

Plan marketing
tactics

15. Which of the following is NOT a tool for executing a plan?

a.

Management by
objectives

b.

Operations map

c.

Performance
dashboards

d.

Single use plans

e.

Decentralized
responsibility

16. A statement that identifies distinguishing characteristics of an
organization is known as

a.

a goals statement.

b.

a values statement.

c.

an income
statement.

d.

a mission
statement.

e.

a competitive-edge
statement.

17. Which of these are described by mission statements?

a.

Corporate values

b.

Product quality

c.

Location of
facilities

d.

All of these

e.

None of these

18. The organization’s reason for existence is known as

a.

the organization’s
value.

b.

the organization’s
vision.

c.

the organization’s
mission.

d.

the organization’s
goal.

e.

the organization’s
service.

19. “We respect our employees and value their diversity” is
an example of a statement you are most likely to find in the organization’s

a.

mission.

b.

strategic goals.

c.

tactical goals.

d.

strategic plans.

e.

tactical plans.

20. “We seek to become the premier business school in the
west” is an example of a statement you are most likely to find in the
organization’s

a.

tactical goals.

b.

operational goals.

c.

mission.

d.

tactical plans.

e.

operational plans.

21. ____ refers to a broadly stated definition of the organization’s
basic business scope and operations that distinguishes it from similar types of
organizations.

a.

Mission statement

b.

Goal statement

c.

Management by objective

d.

Goal setting

e.

Corporate
competitive-value statement

22. At the top of the goal hierarchy is the

a.

strategic goals.

b.

tactical goals.

c.

operational goals.

d.

mission.

e.

employee goals.

23. ____ are the broad statements of where the organization wants to
be in the future.

a.

Operational goals

b.

Tactical goals

c.

Strategic goals

d.

Operational goals

e.

Tactical plans

24. The official goals of the organization are best represented by the
____.

a.

strategic goals

b.

tactical goals

c.

operational goals

d.

competitive goals

e.

none of these

25. A long-term time frame is most closely associated with

a.

operational plans.

b.

tactical plans.

c.

strategic plans.

d.

mission plans.

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