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1. Because everything else
stems from leading, of the four management functions, leading is considered the
most fundamental.

2. Managers must understand no plan is perfect,
but should grow and change to meet new conditions.

3. A desired future state that the individual or
organization attempts to realize is a goal.

4. Goals specify today’s means; plans specify
future ends.

5. Goal setting is the act of determining the
organization goals and the means for achieving them.

6. The mission is the basis for the strategic
level of goals and plans, which in turn shapes the tactical and operational

7. Tactical goals and plans are the
responsibility of front-line managers and supervisors.

8. Tactical goals and plans are the
responsibility of middle managers.

9. A broad definition of the organization’s
values, aspiration and reason for being, along with a recognition of the scope
and operations that distinguishes the organization refers to a Business
Strategic Statement.

10. A plan tells “why” to achieve the goal.

11. Goals help managers decide where they need to allocate resources.

12. Step 1 in the organizational planning process is to review

13. Plans provide a standard of assessment.

14. In step 1 of the organizational planning process, overall
performance is appraised.

15. An organization’s mission describes its reason for existence.

16. Strategic plans and goals are those that focus on where the
organization wants to be in the future and pertain to the organization as a

17. A broad statement of where the organization wants to be in the
future refers to a mission statement.

18. Operational plans and goals are those that focus on the outcomes
that major divisions and departments must achieve in order for the organization
to reach its overall goals.

19. Tactical plans are designed to help execute the major strategic
plans and to accomplish a specific part of the company’s strategy.

20. Tactical goals are specific, measurable results expected from
departments, work groups, and individuals within the organization.

21. Top managers make the broad strategic plan and identify specific
tactical plans.

22. The department manager’s tool for daily and weekly operations is
called the operational plan.

23. Operational planning specifies plans for department managers,
supervisors, and individual employees.

24. Management by objectives, single-use plans, and standing plans are
all management planning approaches.

25. Specific and measurable goal characteristics apply only to the
lower-level goals.

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